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Flur

✦ Same-day delivery across Delhi NCR   ✦ Diwali orders close 2 November   ✦ Use coupon code DIWALI10 to get 10% off your order!   ✦
Flùr Chocolaterie · Customer care

Shipping & Delivery

From our kitchen to your doorstep, every order is prepared and packaged with care. We currently deliver to select locations across Delhi NCR.

01 / Before you order

Order timings

01 — SAME DAY

Same-Day Delivery

Same-day delivery is available on select products, subject to availability, order confirmation and delivery feasibility. Please contact us to confirm availability for urgent orders.

02 — PLAN AHEAD

Advance Orders

Orders requiring preparation in advance must be placed at least 24 hours before the intended delivery date.

03 — MADE FOR YOU

Customised Orders & Hampers

Customised hampers, bulk gifting orders and products requiring special preparation may need additional lead time. Delivery timelines will be confirmed at the time of ordering.

02 / The essentials

Delivery information

A few important details to help make your delivery as smooth as possible.

  • Delivery is available across select locations in Delhi NCR. Serviceability will be confirmed based on your delivery address.
  • Delivery charges, where applicable, will be communicated at checkout or at the time of ordering.
  • Delivery timelines are estimates and may vary due to traffic, weather conditions and other unforeseen circumstances.
  • Please ensure that your delivery address and contact details are accurate and that someone is available to receive the order.
03 / We're here to help

Damaged or Incorrect Orders

We take care to package every order securely before dispatch. If your order arrives damaged or you receive an incorrect product, please contact us within 24 hours of delivery with your order details and clear photographs of the product and packaging. We will review the issue and assist with an appropriate resolution.

04 / After arrival

Storage Upon Delivery

Our chocolates are best enjoyed at room temperature. Please refer to our Storage & Care page for instructions on storing your chocolates and gifting products.

A little extra care

Need help with an order?

For urgent delivery requests, customised gifting, or questions about your order, our team would be happy to help.

Contact us