Returns & Exchanges
Clear guidance on returns, refunds and order cancellations.
Due to the nature of our products, we do not accept returns or exchanges for change of mind or incorrect product selections made by the customer.
This policy does not affect any rights or remedies available to customers under applicable law.
Refunds
Refunds will be assessed on a case-by-case basis, in accordance with our policies and applicable law.
Where a refund is approved, it will be processed through the original payment method, subject to the processing timelines of the payment provider. Any applicable refund details will be communicated to the customer.
Order Cancellations
Orders may be cancelled only before preparation or production has begun. Once an order is being prepared or has been dispatched, cancellation requests will generally not be accepted.
For customised, personalised and made-to-order products, cancellation may not be possible once production has commenced.
If you wish to request a cancellation, please contact us as soon as possible. All requests are subject to the status of the order and applicable law.
Have a concern with an order?
If your order arrives damaged or incorrect, please refer to our Shipping & Delivery policy for reporting guidance.
Let's make it right.
For refund or cancellation enquiries, contact us as soon as possible with your order details.
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