Privacy Policy

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address and delivery address.
• Order Information: Products purchased, order history, order preferences and delivery instructions provided by you.
• Payment Information: Transaction references, payment status and related information provided by our payment gateway, Razorpay.
• Technical Information: IP address, browser type, device information, approximate location and website usage data collected through our website and analytics tools.
• Cookie and Tracking Information: Information about your interactions with our website collected through cookies, Google Analytics, Meta Pixel and similar technologies, depending on their configuration.

We collect information that is reasonably necessary to process orders, operate our website, provide customer support and comply with applicable legal obligations.

2. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm and fulfil your orders.
• To arrange delivery within our serviceable locations in Delhi NCR.
• To send order confirmations, payment updates and delivery-related communications.
• To respond to customer enquiries and complaints.
• To handle eligible refund requests and payment disputes.
• To maintain business, accounting and transaction records.
• To protect our website and help prevent fraudulent transactions.
• To understand website traffic, measure performance and improve the shopping experience.
• To measure the performance of advertising campaigns through Meta Pixel, where applicable.

We do not currently send promotional messages or marketing communications through WhatsApp, SMS or email.

3. Cookies, Google Analytics and Meta Pixel

Our website uses Google Analytics and Meta Pixel to understand website activity and measure performance.

Google Analytics

Google Analytics helps us understand how visitors use our website, including website traffic, sessions, page interactions, device and browser information, and approximate geographical information. Depending on its configuration, it may use cookies and similar identifiers to distinguish visitors and sessions.

Meta Pixel

Meta Pixel helps us measure interactions with our website and evaluate the performance of advertising campaigns on Meta platforms. Depending on its configuration, it may collect information about website visits, page views, product interactions, browser and device information, and identifiers used for measurement or advertising attribution.

These services may process information according to their respective privacy policies and configurations.

For more information, please refer to:

• Google Privacy Policy: https://policies.google.com/privacy
• Google Analytics data collection: https://support.google.com/analytics/answer/11593727
• Meta Privacy Policy: https://www.facebook.com/privacy/policy/

You may manage cookies through your browser settings. Where consent is required by applicable law, non-essential tracking technologies will be used in accordance with those requirements. Disabling certain cookies may affect website functionality.

4. Online Payments

Payments made through our website are processed through Razorpay, our payment gateway. Available payment methods may include UPI, debit cards, credit cards and other payment options supported by Razorpay at checkout.

Payment processing is subject to Razorpay’s applicable terms, privacy policy and security practices.

We may receive and retain transaction references, payment status and related information necessary to confirm orders, maintain records and resolve payment disputes.

We do not intend to store complete card details or payment authentication credentials on our own systems.

For more information, please refer to Razorpay’s Privacy Policy:

https://razorpay.com/privacy

5. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our store and fulfil orders. These may include:

• Website hosting and technical service providers.
• WooCommerce and relevant website plugin providers.
• Razorpay and other payment processing partners, where applicable.
• Delivery partners responsible for fulfilling your order.
• Google Analytics and Meta, in connection with website measurement and advertising performance.
• Professional advisers, regulators or government authorities where disclosure is required by law.

Information shared with these parties will depend on the service being used and will be subject to applicable legal requirements.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and accounting records, resolve disputes and comply with applicable legal obligations.

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. Your Privacy Choices and Rights

You may contact us to request information about personal data associated with your account or orders, request correction of inaccurate information, or raise a concern about how your information is handled.

Where processing is based on consent, you may request to withdraw that consent, subject to applicable law. Withdrawal may affect services that depend on the information concerned.

You may also manage cookies through your browser settings.

We will review and handle privacy requests in accordance with applicable legal requirements. Certain information may need to be retained where required for legal, accounting, security or dispute-resolution purposes.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing personal information with them.

Flùr Chocolaterie is not responsible for the privacy practices of third-party websites that it does not operate.

9. Children’s Privacy

Our online store is intended for general customers and is not designed to collect children’s personal information independently. We will follow applicable legal requirements concerning children’s personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices or legal obligations change.

Any revised version will be published on this page with an updated date. We encourage customers to review this page periodically.

11. Contact Us

For privacy-related questions, requests or concerns, please contact us using the details below.

We will handle complaints and privacy requests in accordance with applicable legal requirements.