Terms of service

Terms & Conditions

Last Updated: 13 August 2026

Welcome to Flùr Chocolaterie. These Terms & Conditions govern your use of the Flùr Chocolaterie website and your purchase of products through our website.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Flùr Chocolaterie

This website is operated by Flùr Chocolaterie, an artisanal chocolate and gifting brand based in Delhi, India.

Throughout these Terms & Conditions, “Flùr”, “we”, “us” and “our” refer to Flùr Chocolaterie. “You”, “customer” or “your” refers to the person accessing our website or placing an order.

2. Products

We specialise in handcrafted chocolates, desserts and curated gifting products.

Because many of our products are handmade:

  • Products may have minor variations in colour, shape, finish or decoration from the photographs displayed on the website.

  • Hand-painted chocolates and other handcrafted products may not be identical to one another.

  • Product photographs are intended for representation purposes and may appear slightly different depending on lighting and screen settings.

  • Packaging, ribbons, decorative elements or other non-edible components may occasionally vary based on availability. Any such substitution will be made with an effort to maintain the overall look and value of the product.

We reserve the right to modify, discontinue or temporarily suspend any product without prior notice.

3. Product Information & Allergens

Customers are responsible for reviewing the product description and allergen information before placing an order.

Our products may contain or come into contact with common allergens including milk, nuts, peanuts, soy, wheat and other ingredients.

If you have a food allergy or dietary restriction, please contact us before placing your order. We cannot guarantee an allergen-free environment.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Prices may be changed at any time without prior notice. However, the price applicable to an order will generally be the price displayed at the time the order is placed.

Delivery charges, where applicable, will be displayed separately at checkout or communicated to the customer before order confirmation.

5. Orders

An order placed through our website constitutes a request to purchase the selected products.

An order is considered confirmed only after:

  1. The order has been successfully placed through the website; and

  2. Payment has been successfully received or otherwise confirmed by Flùr.

We reserve the right to decline or cancel an order in exceptional circumstances, including product unavailability, incorrect pricing or technical errors. If payment has already been received for an order that we cancel, the applicable amount will be refunded to the customer.

6. Payment

Payments must be made using the payment methods made available on the website at the time of checkout.

You agree to provide accurate and complete billing and contact information when placing an order.

Flùr is not responsible for payment failures caused by issues with a customer's bank, card issuer, payment service provider or internet connection.

7. Delivery

We currently deliver within selected locations in Delhi NCR and other locations where delivery can reasonably be arranged.

Delivery timelines communicated on the website or at the time of ordering are estimates and may be affected by traffic, weather, courier availability, operational issues or other circumstances beyond our reasonable control.

Because many Flùr products are temperature-sensitive, customers must ensure that someone is available to receive the order at the agreed delivery location.

Once an order has been delivered to the address provided by the customer, Flùr will not be responsible for damage caused by improper storage or handling after delivery.

Customers should inspect their order promptly upon delivery and contact us as soon as possible if there is an issue.

8. Delivery Charges

Delivery charges may vary depending on the delivery location, distance, order size and delivery method.

Where applicable, the delivery charge will be displayed at checkout or communicated before the order is confirmed.

For large, urgent, specialised or out-of-area deliveries, additional delivery charges may apply.

9. Cancellations

Because our products are often made to order and include perishable items, cancellation requests must be made as early as possible.

Orders may generally be cancelled only if production or dispatch has not yet begun.

Once an order has entered production, been dispatched, or has been handed over to a delivery partner, cancellation may no longer be possible.

For customised or personalised orders, cancellation may not be possible once production has commenced.

Please contact us as soon as possible if you need to request a cancellation.

10. Returns, Refunds & Replacements

Due to the perishable and food-sensitive nature of our products, we generally do not accept returns of products that have been delivered in accordance with the order.

However, if you receive:

  • A damaged product;

  • An incorrect product;

  • A missing item; or

  • A product that is materially different from what was ordered,

please contact us as soon as possible after delivery, preferably within 24 hours, with your order details and clear photographs/videos of the product and packaging.

After reviewing the issue, Flùr may, at its discretion and where appropriate, offer a replacement, refund or other suitable resolution.

Refunds, where approved, will generally be processed to the original payment method. The time taken for the refund to appear may depend on the payment provider or bank.

We cannot provide refunds or replacements for products damaged after delivery due to improper storage, exposure to heat, moisture or sunlight, mishandling, or failure to follow storage instructions.

11. Temperature-Sensitive Products

Chocolate and certain desserts are sensitive to temperature and environmental conditions.

During warmer months, minor cosmetic changes such as softening, blooming or changes in finish may occur despite appropriate handling.

Where applicable, customers should follow the storage instructions provided with the product.

Flùr will take reasonable care to package and dispatch temperature-sensitive products appropriately, but cannot guarantee that products will remain in perfect cosmetic condition if they are exposed to unsuitable conditions after delivery.

12. Custom & Corporate Orders

Corporate gifting, bulk orders and customised products may be subject to separate pricing, minimum order quantities, production timelines, payment schedules and delivery terms.

These terms will be communicated to the customer before confirmation of the order.

Customised products, including products involving branding, personalised packaging or specially developed designs, may not be eligible for cancellation or refund once production has commenced.

13. Promotional Offers

From time to time, Flùr may offer promotional discounts, coupons, limited-edition products or special campaigns.

Unless otherwise stated:

  • Promotional offers cannot be combined with other offers.

  • Offers are valid only for the period specified.

  • We reserve the right to withdraw or modify an offer where necessary.

  • Certain products may be excluded from promotional offers.

14. Intellectual Property

All content on this website, including but not limited to the Flùr name and logo, photographs, product images, graphics, text, designs, illustrations and other creative material, belongs to or is used by Flùr Chocolaterie with appropriate rights.

You may not copy, reproduce, modify, distribute, publish or commercially use any website content without prior written permission from Flùr Chocolaterie.

15. Website Use

You agree not to:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorised access to the website or its systems;

  • Introduce malicious software or harmful code;

  • Interfere with the functioning or security of the website; or

  • Use website content for fraudulent or misleading purposes.

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers or systems.

16. Accuracy of Information

We make reasonable efforts to ensure that product descriptions, pricing and other information on the website are accurate and up to date.

However, occasional typographical errors, technical errors or inaccuracies may occur.

If an error is discovered in an order before fulfilment, we may contact the customer to confirm the correct information or cancel the affected order and provide an applicable refund.

17. Privacy

We collect and process customer information in connection with website use, order processing, delivery, customer support and other legitimate business purposes.

Our handling of personal information is described in our Privacy Policy.

For additional information regarding India's data protection framework, the Digital Personal Data Protection Act, 2023 and related rules provide the relevant legal framework for processing digital personal data.

18. Third-Party Services

Our website may use third-party services, including payment providers, delivery partners, analytics services and Shopify functionality.

Your use of such services may also be subject to the terms and policies of the relevant third-party provider.

Flùr is not responsible for interruptions or failures caused by third-party services beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Flùr shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot lawfully be excluded or limited under applicable law.

20. Events Beyond Our Control

Flùr will not be responsible for delays or failure to fulfil an order caused by circumstances beyond our reasonable control, including severe weather, natural disasters, accidents, transport disruptions, government restrictions, strikes, technical failures or other unforeseen circumstances.

Where reasonably possible, we will communicate with affected customers and work towards an appropriate resolution.

21. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the applicable jurisdiction of courts in Delhi, India, subject to applicable consumer protection laws and regulations.

22. Changes to These Terms

Flùr Chocolaterie may update these Terms & Conditions from time to time.

The updated version will be published on this website with the revised “Last Updated” date. Your continued use of the website after an update constitutes acceptance of the revised terms.

23. Contact Us

If you have any questions regarding these Terms & Conditions, an order, delivery, cancellation, refund or product concern, please contact us through the Contact page on our website.

Flùr Chocolaterie
Delhi, India

Website: https://flurchocolaterie.myshopify.com/

Important Note

These Terms & Conditions are intended to provide general information about purchasing from Flùr Chocolaterie. They do not limit any rights that you may have under applicable Indian consumer protection laws.